Privacy Policy

Last Updated: March 28, 2026

Simple Start d/b/a Dr. Phelps Counseling (“Dr. Phelps Counseling,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit drphelpscounseling.com (the “Site”), contact us, submit forms, use the chat widget, schedule a session, or otherwise interact with us online.

By using this Site, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including when you:

• fill out a contact form;

• schedule a session or consultation;

• use the live chat widget;

• request information about services;

• sign up to receive communications from us; or

• otherwise contact us by phone, email, or through the Site.

Depending on how you interact with us, the information we collect may include:

• your name;

• email address;

• phone number;

• appointment or inquiry details;

• information you choose to include in messages or forms; and

• other information you voluntarily provide.

We may also collect limited technical information automatically when you use the Site, such as browser type, device type, IP address, pages visited, and similar website usage information.

2. How We Use Your Information

We may use your information to:

• respond to your questions or requests;

• schedule or manage appointments and inquiries;

• communicate with you about services;

• send administrative or service-related messages;

• send SMS messages if you have provided consent;

• improve the functionality, usability, and security of the Site;

• maintain records of communications and requests; and

• comply with legal, ethical, or regulatory obligations.

3. SMS Communications and Consent

The Site states that clients or prospective clients may opt in to receive SMS messages by either:
(1) scheduling a discovery call using the online calendar form,
(2) requesting information via the live chat widget, or
(3) completing an online form. The Site also states that SMS messages are not sent unless users voluntarily provide their phone number and consent.

If you provide your mobile number and opt in, you agree that we may send you SMS messages related to your inquiry, scheduling, services, or other communications you have requested or agreed to receive.

Consent to receive SMS messages is not a condition of purchase. Message frequency may vary. Message and data rates may apply. You may opt out at any time by following the opt-out instructions in the message or by contacting us directly.

We do not share SMS consent or mobile opt-in data with third parties for their own marketing purposes.

4. How We Share Information

We do not sell your personal information for money.

We may share your information only as reasonably necessary in the following circumstances:

• with service providers that help us operate the Site or provide services, such as website, hosting, form, scheduling, messaging, or technical support providers;

• with professional advisors or legal authorities where necessary to comply with law, regulation, court order, or legal process;

• to protect the rights, safety, security, or property of Dr. Phelps Counseling, our users, or others; or

• in connection with a business transfer, merger, sale, or reorganization, if permitted by law.

Any third-party service providers are expected to use information only as needed to provide services to us and in accordance with applicable privacy and security obligations.

5. Cookies and Similar Technologies

We may use cookies and similar technologies to help the Site function properly, remember preferences, support chat and form functionality, improve user experience, and understand how visitors use the Site.

For more information, please review our Cookie Policy.

6. Third-Party Tools and Links

The Site may contain links to or integrations with third-party tools or services, such as scheduling tools, chat tools, maps, social media platforms, or other websites.

We are not responsible for the privacy, security, or data practices of third-party sites or services. Your use of those third-party services is subject to their own terms and policies.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security.

Please do not submit highly sensitive, confidential, or urgent information through general contact forms, chat, or unsecured email unless specifically directed to do so through a secure method.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• respond to your inquiry;

• provide requested services;

• maintain business and communication records;

• comply with legal, regulatory, ethical, or professional obligations; and

• resolve disputes or enforce agreements.

The length of retention may vary depending on the nature of the information and the purpose for which it was collected.

9. Children’s Privacy

This Site is not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13 through the Site.

If you believe that a child has provided personal information through the Site, please contact us so we can review and address the matter.

10. Your Privacy Choices

You may choose not to provide certain personal information, but doing so may limit your ability to use certain Site features, contact us, schedule a session, or receive requested communications.

You may also:

• opt out of SMS communications at any time;

• manage cookies through your browser settings;

• contact us to update or correct information you have submitted, where appropriate.

Depending on where you live, you may also have additional privacy rights under applicable law.

11. Confidentiality and Counseling Services

Using this Site, submitting a form, sending an email, or using the live chat widget does not by itself create a counselor-client, therapist-client, or other professional relationship. The Site also clearly states that it is not for emergency use and displays a mental health emergency warning.

Any confidentiality obligations related to counseling services, intake, or treatment relationships will be addressed in separate service documents, informed consent materials, or client agreements, not solely through this Privacy Policy.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the Site, our practices, or legal requirements. When we do, we will update the “Last Updated” date at the top of this page.

Your continued use of the Site after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Dr. Phelps Counseling
110 West Randol Mill Rd., Suite 214
Arlington, Texas 76011
Phone: (682) 472-3912
Email: [email protected]

© 2026 Simple Start d/b/a Dr. Phelps Counseling. All rights reserved.
“Because Even Broken Crayons Still Color.” The live site footer currently uses the Simple Start / DBA wording and the slogan.